Q. Do you have a shop?

A. No, we do not have a shop or public premises.

Q. Can I collect my order rather than it being delivered through the mail?

A. No, orders can only be delivered through the mail.

Q. Do you sell wholesale?

A. Most of our products are only available retail. Please contact us for more information on the products that we currently wholesale.

Q. Can I pay by another method other that online by credit card?

A. Yes, you can pay by UK bank cheque, postal order, cash (send registered mail), western union, bank transfer or international money order (payable in pounds sterling). When paying using one of these methods please use the online shopping cart and select the 'post payment' option, this will give you the correct total including shipping and an order reference number.

Q. Can you give me instruction on the preparation of your products?

A. We do not supply any information on the preparation of any of our products (apart from what is available on the site). This is because we expect our customers to research thoroughly any products before they make a purchase. We feel that this is the best way to ensure that customers use caution and respect when using our products.
It is our opinion that this approach discourages anyone who is simply looking for a quick high and encourages a respectful attitude towards the use of sacred plants and entheogens. You can always post your questions in our forum which is intended to help people share their knowledge and experiences.

Q. Do you send your products to my country?

A. We send our products to all countries where they are legal. While we try to keep up to date on this, it is the customers responsibility to check their local laws as we will not be held responsible for packages that get confiscated by customs. No refunds will be given in this case, unless the parcel is returned to us in its original condition, unopened. Postage costs will not be refunded under any circumstances. Please check your local laws before you order. We can not give any advice on the law in your country.

Q. What cards do you take?

A. We take Visa, Mastercard, Visa debit, Visa electron, Lasercard, Switch, Solo and Eurocard.

Q. Why haven't I received any email confirmation or receipt?

A. This is usually because an invalid email address has been supplied to us. If using a web mail service such as Hotmail make sure you have not reached your space quota for messages.

Q. Are your products legal?

A. Yes. We would not knowingly supply any products that were illegal in the United Kingdom.

Q. How do I use your shopping cart?

A. Please see our help page for information on how to order from our site.

Q. Do you have a catalogue?

A. Not at this time but we are working on producing a pdf catalogue that will be available to download from the web site.

Q. What are your prices in my currency?

A. All our prices are in pounds sterling as we are based in the UK. If you wish to convert the total of your order into your local currency please go here. If you choose to pay by credit card using Worldpay you will have the option to pay in either pounds, US dollars or Euros.

Q. How do you package your products?

A. All orders are sent in plain packaging without any reference as to what is inside or Deva Ethnobotanicals. There is a small return address label with the name Deva Trading and a p.o. box address, this is all. We are required when sending to some countries, to fill in a customs form. In this case the contents is usually listed as incense, dried herbs or craft supplies.

Q. What will appear on my credit card receipt?

A. The name 'Deva Trading' will be on your credit card receipt.

Q. Is the product I want in stock?

A. Generally if you can order it, then it is in stock, occasionally mistakes are made and an item may not be available. If this happens then you will always be notified by email and have the option to cancel the order.

Q. When can I expect to receive my order?

A. We try to process all orders within 2 working days, although at very busy times it may be a little longer. All UK orders are sent by either first class recorded delivery or parcelforce depending on the weight. Please allow 1 week for delivery within the UK, 7-10 days for delivery to Europe and 1 - 3 weeks for the rest of the world. Many orders will arrive before these estimates but please do not contact us asking about your order until this time has passed.